TICKET INSURANCE INFORMATION
In cooperation with our partner HanseMerkur Versicherung we recommend you take out insurance for ticket return when purchasing your tickets.
What claims are
covered?
The insurance will reimburse you for the cost of tickets purchased (excl. service and shipment fees) in the following cases:
- serious injury resulting from an accident, unexpected serious illness or death
- re-examination within insured period, change of school
- unexpected loss of employment, seasonal short time, change of job/ acceptance of a new job
- intolerance after vaccination, pregnancy
- insolvency of the organizer of the event
- serious loss or damage (min. 2.500,00 Euro) to property due natural events or criminal action by a third party
- delay of transportation means
- receiving of summons
- adoption of a minor child
- appointment of receiving or donating of an organ
- crack of implant, loosening of an implanted joint
How much costs
a ticket insurance?
Ticket insurance fees depend on ticket prices and are calculated as follows:
| ticket prices | insurance fees |
|---|---|
| up to 25,00 € | 1,39 € |
| up to 30,00 € | 1,49 € |
| up to 50,00 € | 2,49 € |
| up to 60,00 € | 2,99 € |
| up to 75,00 € | 3,99 € |
| up to 100,00 € | 4,99 € |
| up to 150,00 € | 5,99 € |
| up to 200,00 € | 9,99 € |
| up to 300,00 € | 14,99 € |
| up to 400,00 € | 18,99 € |
All fees incl. 19% insurance tax.
How can I book a
ticket insurance?
buchen?
Simply book the insurance with your order by selecting the ticket insurance option. The number of insurances booked does not need to match the number of tickets in your order. You may choose to only insure some of your tickets.
Do you have further questions
considering the ticket insurance?
For more details check the terms and conditions
terms ticket insuranceombudsman for conflicts with insurance agencies
www.versicherungsombudsmann.deFrequently Asked Questions about Ticket Insurance
Here you will find answers to the most frequently asked questions about our ticket insurance.
What is ticket insurance?
Our ticket insurance reimburses you for the price of your tickets (excluding shipping costs) in many cases (e.g. illness). You can read HERE in which cases the insurance applies.
How long can I book the ticket insurance retroactively?
Please note that retroactive booking of ticket insurance must be done no later than 30 days before the event begins. If there are fewer than 30 days between booking and the event, the insurance must be booked by the 3rd working day after the ticket purchase. You can book retroactive ticket insurance here: Book HanseMerkur ticket insurance!
Do the holders of the insured tickets need to be named?
No, the holders of the insured tickets do not need to be named. In the event of a claim, it is sufficient for the person who took out the insurance to contact HanseMerkur to make use of the coverage.
I have submitted my documents to HanseMerkur but have not received any feedback. What should I do?
Unfortunately, we do not have access to the processing status of your request. Please contact HanseMerkur directly. Please note that longer processing times may occur, especially during the Christmas season.
You would like to contact us directly?
If you have any further questions and concerns, then you are welcome to contact our customer service. We will gladly answer your inquiries and send you a response as soon as possible.
Please take note of our data privacy statement.