Accessibility Statement

1. Introduction

mytic myticket AG is committed to making its website and mobile applications accessible in accordance with applicable legal requirements. The legal basis for this commitment is provided by the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz – BFSG), in particular Section 3 BFSG, as well as the Accessibility Ordinance (Barrierefreiheitsverordnung – BFV). The accessibility requirements also arise from Section 14 BFSG in conjunction with Section 3(1) BFSG and the BFV. These provisions implement Directive (EU) 2019/882 on the accessibility requirements for products and services into German law.

The specific technical measures are based on the Web Content Accessibility Guidelines (WCAG) Version 2.2, Conformance Levels A and AA.

This Accessibility Statement applies to the websites myticket.de, myticket.at, and all myticket subdomains.

2. Accessibility Status

This website is partially compliant with accessibility requirements, as not all requirements are fully met.

3. Non-Accessible Content

a) Technical Accessibility Barriers

• iFrames without titles: Embedded content such as maps or external videos does not always provide meaningful titles for screen reader users.
• Third-party iFrames: Certain embedded content originates from external providers and does not always comply with accessibility standards. Adaptation of such content is beyond our control.
• Incomplete HTML structure: For example, <h1> headings are not used consistently, or form fields are not properly associated with <label> elements.
• CAPTCHA systems without accessible alternatives: Some forms use visual CAPTCHA systems without providing an accessible alternative, such as an audio CAPTCHA.
• Limited keyboard navigation during the booking process: During the ordering process, the button used to add selected tickets to the shopping cart may not always be reliably reachable through the TAB navigation sequence after selecting a seating category or ticket quantity.
• Unclear or partially inaccessible shipping address selection: For logged-in users, it may not always be clear via screen reader or keyboard navigation which address stored in the user account is selected or currently being used for ticket delivery during the shipping options step (e.g., postal delivery).
• Limited accessibility of selection and confirmation steps relating to additional services (e.g., insurance products): Within the booking summary, after selecting “No Insurance,” the required confirmation of that decision may not always be discoverable or fully accessible via screen readers and keyboard navigation. As a result, subsequent form steps (such as newsletter preferences) may not function as intended.
• Time-limited booking process without sufficient accessibility support: Ticket purchases are subject to a time limit. This limitation is not always announced prominently or sufficiently early to screen reader users. Furthermore, when the time limit expires, the reason for the interruption is not always communicated clearly. This may result in booking processes being terminated without understandable feedback.

b) Content-Related Accessibility Barriers

• PDF and Office documents that are not fully accessible: These documents often lack appropriate semantic structure, contain inaccessible tables, or provide insufficient alternative text.
• Unmarked language changes: Certain English words or sections are not correctly identified as such in the source code.

c) Colour and Design Issues

• Limited scalability when text is enlarged: Significant text enlargement without adjusting the browser window size may lead to overlapping content or incomplete display of information. Navigation areas and interactive elements such as forms are particularly affected. Measures to address these limitations are planned. Future layout optimisations will improve support for high zoom levels to ensure unrestricted usability.

d) Disproportionate Burden

Pursuant to Article 5 of Directive (EU) 2016/2102, an exemption may be claimed for certain content where compliance would impose a disproportionate burden. Despite extensive efforts, we are currently unable to provide the following content in a fully accessible manner:

Many PDF and Word documents published before 15 September 2025 do not meet accessibility requirements. They often lack a clear structure, meaningful alternative text for images, or contain complex tables whose accessible remediation would require substantial technical and human resources. We strive to ensure that newly published documents are accessible by default. If you require a specific document in an accessible format, please contact us and we will provide an accessible version wherever reasonably possible.

4. Further Information on the Accessibility of the Service

General Description of the Service

myticket.de is a service provided by DEAG Deutsche Entertainment AG, one of the leading live entertainment companies in Europe. Through the digital platform myticket.de, customers can purchase tickets directly from event organisers for concerts, musicals, shows, festivals, and other live events.

How the Service Works

Customers select an event and choose from the available price categories and ticket types. The selected tickets are then placed in the online shopping cart.

Payment can be made using various methods, including:

• Credit card
• Advance payment / bank transfer
• Klarna (invoice, instalment payments, instant payment)
• Online banking (via Tink)
• Apple Pay
• Google Pay

After purchase, customers receive their tickets either by post or by email as electronic tickets (e-tickets). E-tickets may be printed or used digitally.

If an event is postponed or cancelled, myticket.de will notify customers by email and, where applicable, process refunds on behalf of the event organiser.

5. Preparation and Review of this Statement

This statement was prepared on 16 September 2025.

Assessment methodology: Self-assessment (internal testing using various web browsers and keyboard navigation) as well as partially automated testing using WAVE.

6. Feedback and Contact Information

If you encounter accessibility barriers while using our website, or if you require information regarding inaccessible content, please contact us:

mytic myticket AG
Johannisbollwerk 20
20459 Hamburg
Germany

Email: inklusion(at)myticket.de

If you require content or documents in an accessible format, we will provide them upon request within a reasonable period of time.