Questions on ordering

Was my order successful?

Please check if you received an order confirmation email after completing your order.

Please note:

It may take up to one hour for our system to send this email.

Also check your spam folder. The order confirmation includes all details about your payment. If you haven’t received an email despite these notes, please contact us at help@myticket.de.

Can I modify or cancel my order afterwards?

No, it’s not possible to change or cancel your order. Exchanges, rebookings, or cancellations of tickets are not accepted by the organizers we represent.

Please note the following legal exception:
Ticket purchases are not subject to the Distance Selling Act! Section 312g (2) No. 9 of the German Civil Code (BGB) states that the right of withdrawal does not apply to services related to leisure activities with a specific date or period. Therefore, the right of withdrawal and return is excluded for ticket purchases.

Can I convert my guest account into a customer account later?

Yes. If the order was placed using a guest account, it is possible to convert it into a customer account afterwards. The data from your guest order will be linked to the new customer account. The password to convert a guest account can be requested here.

Can I order tickets by phone or email?

Tickets can only be booked via myticket.de. Orders via email are only possible for tickets for people with disabilities or wheelchair users. If such tickets are available through myticket, you can request them at inklusion@myticket.de. These seats are limited and only available upon request.

I have a disability pass with “B” marking or need a wheelchair. Where can I get tickets for me and my companion?

If tickets for people with disabilities or wheelchair users are available through myticket, you can request them by emailing inklusion@myticket.de.

If such tickets are not available through myticket, unfortunately we don’t have further information. In that case, please contact the event organizer directly as listed for the specific event.

What does “Currently Unavailable” mean?

When “Currently Unavailable” appears on the ticket buttons, it means our available ticket allotments are currently sold out. We are trying to get more tickets from the organizer. Please check back later on myticket.de.

How do I buy a voucher?

Vouchers can be ordered here. After filling in your information, simply add the voucher to your cart. Proceed to checkout to complete your purchase.

How can I redeem my voucher?

Vouchers can be used for ticket purchases on myticket.de. Enter the voucher code in your cart and click "Redeem voucher". The voucher amount will be applied to your total.

If the voucher value exceeds the total, the remaining balance can be used in future orders with the same code. Vouchers cannot be paid out in cash.
Vouchers cannot be used to buy other vouchers, and they cannot be applied to past purchases. More info can be found here.

How can I book a special offer (with/without a promotion code)?

If a special offer is available for your chosen date, a promotion icon will be displayed on the tour overview page.

• For public offers (no promo code needed), the special price can be selected from the dropdown on the seating plan booking page.
• On the best seat selection page, special prices are listed directly.
• For closed offers, a promo code is required. Enter this in the designated field during checkout.

Can I choose my seats directly on the seating plan?

Yes, for many events this is possible via the "Book directly on seating plan" button. Available seats are shown in color by price category, while sold seats appear in gray.
Adjacent seats are automatically selected when booking multiple tickets. If you want separate seats, you’ll need to place multiple single orders. Make sure JavaScript is enabled in your browser for this feature.

How can I order more tickets than the maximum amount?

The maximum number of tickets varies per event. If you want to buy more than the limit, you’ll need to place multiple separate orders.

Are there discounts for children, students, or seniors? Is there a group discount?

If discounts are available, they are shown in the webshop and can be selected during ticket booking. Discounts cannot be applied retroactively.
Proof (e.g., student ID or disability ID) may be required.

Group discounts depend on the specific event. Feel free to email help@myticket.de — we’ll inquire about group discounts for you individually.

What happens with my data?

Your personal data is collected, processed, and used by myticket AG solely for the purpose of creating, executing, and processing the contract and for billing purposes. Your data will not be shared with third parties unless you give express consent or we are legally obligated to do so (e.g., court order). For more details, see our privacy policy.

You would like to contact us directly?

If you have any further questions and concerns, then you are welcome to contact our customer service. We will gladly answer your inquiries and send you a response as soon as possible.

Please take note of our data privacy statement.